Posted in Insurance, Training

Telemedicine/Telehealth Benefit Updates: Aetna, UHC, EmblemHealth, Cigna

Temporary Telehealth Policy Updates:

Updated on 06/01/2020-AETNA

1. Aetna will waive member cost sharing for any Diagnosis related telemedicine visit- Commercial Type Plans

2. For outpatient behavioral and mental health counseling services-Aetna is waiving cost sharing for Commercial  Type Plans.

3. For telephone ONLY services- Aetna will cover Commercial Type Plans until 08/04/2020- but the cost sharing waiver will end on June 4/2020. Included services are:  …”minor acute care evaluation and care management services, as well as some behavioral health services…”

Updated 05/31/2020-UHC

1. For non-COVID 19 related telemedicine,Virtual Check-Ins Electronic Visits (e-visits),Physical Therapy (PT), Occupational Therapy (OT),  Speech Therapy (ST),  Chiropractic Therapy Home Health and Hospice Remote Patient Monitoring-UHC will waive member cost sharing until 06/18/2020-for Individually Insured, Fully Insured and Group Market Health Plans.

2. Telehealth Expansion- ONLY applies towards the plans that already have the telehealth benefit.

   -Medicare Advantage-Expanded through Sept 30,2020

   -Individually Insured, Fully Insured and Group Market Health Plans-expanded through July 24,2020

Updated on 05/12/2020-EmblemHealth

1. There is no end date for telehealth services- Emblem only stated the following:

 This change in policy is effective until the end of the COVID-19 public health emergency or sooner as permitted by law and will be communicated through all appropriate channels”.

2. EmblemHealth is waving member cost sharing for all plan types

3. No telehealth modifier needed for 98966-98968 and 99441-99443

Updated on 06/1/2020-Cigna

1.Cigna will extend their member cost sharing waiver until 07/31/2020. However this policy applies to members with Individual and Family Plans (IFP). Additionally, for IFP and Medicare Advantage customers only. Services include non COVID-19 primary, specialty, and behavioral health care.

2. Other Commercial Plans- member cost sharing is NOT waived.

3. Services have to performed ONLY by INN providers



My name is Kate Patskovska, CPB. I am an Independent Medical Biller CPB (AAPC) and an owner of KR2 Medical Billing. KR2 Medical Billing is a full service Consulting/Medical Billing Business that is dedicated to educating, consulting, and overall improving the "financial health" of your medical practice.

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