Last week I had a conversation with one of employees that works in the OBGYN office.
She said: ” Kate, I have a very large pile of denials on my desk. They all have to do with Vitamin D testing/screening for my Aetna patients. In the previous years, our office had no problem with testing women for Vitamin D. Now I have no idea what is going on? Is there anyway you can help me out?”
I said: “Sure, let me look in to it and I will let you know by tomorrow.”
Later that day I find out the following:
According to Aetna the Vitamin D assay testing is considered to be experimental and investigational for routine preventative screenings.
The next day I tell that employee what I found out.
She says: ” Wow. None of the people in my billing department had any answer for me! Thank you very much. I will pass this information on to both my clinical staff and my billing department. You are a big help!”