Posted in In The Know Series, Insurance, My services, Training

OptumRx and prior authorization fax numbers-updated 2019

As of 11/01/2019 OptumRx will be “retiring” the following fax numbers, for the plans that it manages the pharmacy benefits:







From 11/01/2019 on wards providers would need to visit an online website to complete the prior authorization: and click on the Prior Authorization link.

Due to individual state guide lines, the providers in the following states are to still use the fax to request the Prior Authorization:


Rhode Island

South Carolina


The new fax number,  for the providers located in the above states,  will be available via online starting in October of 2019




My name is Kate Patskovska, CPB. I am an Independent Medical Biller CPB (AAPC) and an owner of KR2 Medical Billing. KR2 Medical Billing is a full service Consulting/Medical Billing Business that is dedicated to educating, consulting, and overall improving the "financial health" of your medical practice.

2 thoughts on “OptumRx and prior authorization fax numbers-updated 2019

    1. Hi, Harry
      I do not work for Optum. If you are a patient please call the member services on the back of your pharmacy card. If you are a provider then that information could be obtained by calling the provider services phone number.

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