Posted in Insurance, Updates

Reminder for NY Providers: Partnership between Empire BCBS and Montefiore ACO IPA &Montefiore Care Managment Ended on 12/31/2019

Starting 01/01/2020 Empire BCBS will re-assume certain administrative functions from Montefiore CMO.

The following are the questions and answers related to this announcement:

Q1: Which Plans will be affected?

A1: Empire-Managed Medicaid Plan, Child HealthPlus, Essential Plan, and HARP, who are assigned a PCP that belongs to the Montefiore IPA

Q2: What about the providers that are part of the Montefiore Medical Center?

A2: These providers and Empire members will continue to participate with Empire under the traditional fee-for-service agreement

Q3: Which Administrative functions will Empire re-assume?


  1. Prior authorization for elective service that are going to be performed on 1/1/2020 and after-Prior authorization requests can be requested electronically via Availity or by phone: 1-800-964-3627
  2. Medical Management- as a provider you can obtain prior authorization, or verify patients eligibility and benefits by calling the phone number listed on the back of the patients card
  3. Claims Processing- IPA providers will NO LONGER SUBMIT THEIR CLAIMS TO MONTEFIORE CMO, instead they will need to submit them to Empire directly. NON-IPA participating providers will have to continue to submit their claims directly to Empire.
  4. Credentialing Process- IPA participating providers- Montefiore CMO will continue to handle all of the credentialing for its IPA participating providers. NON-IPA participating providers- must continue to follow Empire Process

Q4. If I still have questions, who can I contact?

A4: Empire Provider Services: 18800-450-8753

Q5. If I am a Montefiore IPA Participating provider and have questions regarding my participation in Empire network, who can I contact?

A5: Empire Network Services: 1-888-666-8326



My name is Kate Patskovska, CPB. I am an Independent Medical Biller CPB (AAPC) and an owner of KR2 Medical Billing. KR2 Medical Billing is a full service Consulting/Medical Billing Business that is dedicated to educating, consulting, and overall improving the "financial health" of your medical practice.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s