It is extremely important to properly train your FRONT DESK STAFF on verifying eligibility and conducting benefits investigation for patients.
Increasing the “clean claim” submission reduces your rejection and denial numbers= increase your revenue for the practice!
The other important aspect of training the FRONT DESK STAFF is customer service. Yes, a lot of times patients give the negative reviews based on how they were treated by the FRONT DESK STAFF.
Negative reviews potentially leads to less patients for your practice.
If you would like to find out more about training your FRONT STAFF on either checking patients eligibility, customer services skills, or how to verify properly benefits for your patients, please feel free to book 1-Hour Consulting/Training Session . If you would like to find out more information about my training/consulting services, please feel free to reach out to me via email: firstname.lastname@example.org (Subject Consulting Questions).