One of the issues that many medical billers face is not knowing when payers change/update member benefits/cards. Sometimes these changes happen at the beginning of the year and sometimes not.
Although, there are payer portals – that doesnt mean that there will be the most up-to-date information – ex. updated claims address.
If claims info/address or network/benefits have changed, resulting in new cards, it is extremely important for medical billers to know these changes in order to make sure to avoid any revenue issues.
If you are a provider that accepts members with UHC Salvation Army plan (Central Territories), then this blog post is for you!
For any DOS 7/1/26- the members that have Salvation Army UHC plan (administered by UMR) will have access to the Choice Plus Network.
Because of this the patients will be issued new cards:
To verify benefits/ eligibility medical/BH:
- Provider portal: here
- Phone: 888-830-0179
- Optum administers BH benefits
Claims address/payer ID for electronic submission:
- Payer ID: 39026
- UnitedHealthcare Shared Services
P.O. Box 30783
Salt Lake City, UT 84130-0783
Prior Authorization requests:
- Chesterfield Resources- 800-305-4271
To keep current with payer updates- follow my blog for more!
- Salvation Army members: new insurance cards
- UHC Community health: prior auth for some electrical stimulation services
- Rhode Island Medicaid: update telehealth PT services
- Aetna Better Health NJ: new bundled oncology condition specific prior auth
- Aetna Better Health of NJ: Out of network provider reimbursement update
KR2 Medical Billing 
Leave a comment